Terms & Conditions

www.liebeskind.co.za (“the site”) enables buyers to shop for items including clothes and accessories (“the products”) made by liebesKind, online.

Legally binding contract
All users and buyers are bound by these terms and conditions. By using this site you recognise that you have read and accepted these terms and conditions.
To be eligible to purchase goods on this site and to lawfully enter into and form contracts on this site, you must be aged 18 or older and the holder of a valid debit card.

Your account
When creating an account you warrant that the personal information which you provide is true, accurate and current in all respects. You are responsible for keeping your personal information up to date. If your personal information changes please notify us immediately.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Product descriptions
We will take all reasonable care to ensure that all details, descriptions, and images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. All sizes given are not exact and may only be used as a rough indication, these sizes also vary due to Artistic freedom. As all the Products are hand-made, the photos on the website may not be a 100% true reflection of the actual Products.

Products and availability
Please note that the stock of all items on offer is limited. If it happens that liebesKind is unable to fulfil any order at the advertised price because stock is sold out, liebesKind will let you know and you will be entitled to a reimbursement for the rand value you have paid for that product.

Buying products
The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order.

Products on the liebesKind online shop cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. 
LiebesKind cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage. An invoice will be sent to you via email once you have completed your order online.
A purchasing contract (“sale”) between you and liebesKind only comes into effect once you have fully completed AND submitted the online order form for one or more products in your basket (“shopping cart”) AND your payment been received into liebesKind’s bank account and proof of payment has been received by liebesKind.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email  advising you of this. If you require any information regarding your order please contact:info@liebeskind.co.za.

LiebesKind reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.
LiebesKind may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.
In the event of a fraudulent purchase being placed on the Site, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. LiebesKind does not process refunds for orders suspected of fraud.

What you pay for
The price of each product is given in the product information. In case of a sale or special offer, the discount price is shown.

Delivery fees
LiebesKind offers a pick-up option (free of charge), a counter to counter service (at R35) using the South African Post Office, which includes a tracking number; and a courier option (at R60) that is subject to certain areas. See the Delivery section of the Terms and Conditions to find out more about delivery.

The counter to counter and courier options are not included in the product prices and will be added to your order and reflected on your invoice.

LiebesKind makes every reasonable attempt to display purchase prices and delivery costs accurately. If, however, the product is offered at an erroneous price (or an incorrect delivery cost is displayed), LiebesKind will not be obliged to supply products at the incorrect price/delivery fee. LiebesKind will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price/delivery fee.

We accept payments made by EFT. Be sure to use your order number as payment references. Note you have 48 hours to pay once you’ve placed an order and the proof of payment must be emailed toinfo@liebeskind.co.za. We will start processing your order only when we have received the proof of payment. Please keep in mind that a payment can take up to 3 days to be cleared with the bank and this may influence the processing of your order.

All orders not paid for or proof of payments received within 48hours after order placed will be cancelled automatically and stock placed back on the website.

In the case of pick-up, payment may be made by EFT or cash, but if paying by cash, pick-up must be made within 48 hours and arranged via email info@liebeskind.co.za. If pick-up cannot be made within 48hours then an EFT must be made within the 48hours and pick-up arranged.

When paying cash on pick-up the exact amount is required, as we do not keep cash on site. Please see the delivery/pick-up section for arrangement details. If no proof of payment is received prior to pick-up and cash is not given when collecting the parcel, the parcel will not be given to the buyer.

Delivery and pick-up

The parcel will be dispatched within a day after receiving the EFT, but not over weekends. If you placed an order and sent an eft on a Friday, Saturday or Sunday, the parcel can only be picked up on the Monday after the weekend. The courier will deliver to the buyers door from liebesKind’ within 2-3 working days after that. As buyer you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with your delivery. An address needs to be provided where there will be someone to receive the parcel during working hours. Courier deliveries are made to street addresses and not and not PO Box addresses. Deliveries do not occur over weekends and public holidays.
Not all areas are serviced by our courier. If your area are not included then the courier does not service that area and the postal service or pick-up option must be used.  Areas covered by the courier: 
Johannesburg – (all areas) , Pretoria – (all areas), Vanderbijlpark, Polokwane, Witbank, Vaal Triangle, Randfontein, Klerksdorp, Rustenburg, Bloemfontein, Pietermaritzburg, Richards Bay, Durban – (all areas), Port Shepstone, Wild Coast, Knysna, George, Plettenburg Bay, Mossel Bay, Grabouw, Hermanus, Pringle Bay, Cape Town – (all areas), Stellenbosch, Worcester, Paarl, Wellington, Malmesbury
LiebesKind does not courier parcels to any areas not indicated above.

Post office
The parcel is sent with the South African Post Office via the counter to counter service with a tracking number. Mail goes out twice a week (not necessarily the same day). Once mailed, the buyer will be emailed a tracking number and can track the order via the SAPO website www.sapo.co.za or by calling 0860 111 502. Once it arrives at your nearest post office you can pick it up with your tracking number and ID. Please note that it usually takes 5-7 working days to reach the nearest post office and that liebesKind does not have any control over the time the post office takes to deliver.  liebesKind can also not be held liable for strikes that occur at any time in any area within the post office sector.

Risk of loss
Risk in the goods will pass to you upon the dispatch of the item. LiebesKind cannot be held liable for any damage or loss by a third party once the item has been posted or handed to the courier.

Once the order has been placed and paid for, you will receive an email to arrange a day and time that suits liebesKind and yourself and provide pick-up address via email. Please note that pick-up can only be made by appointment.

Gift Vouchers
LiebesKind may make physical and/or electronic gift vouchers or coupons, available on the Website from time to time. 

Vouchers/Coupons can only be redeemed:
while they are valid, their expiry dates being unable to be extended;
on the Website towards the purchase of liebesKind products.
Vouchers/coupons cannot be:
used to purchase other Vouchers/Coupons;
used towards purchases at any affiliate website/s or
exchanged for cash

Gift voucher value can be set by you.
The chosen value must be in rands, no cent values are permitted.
If a gift voucher is used to purchase a cart that is of a higher value than the voucher, the residual amount will be tied to the voucher code.
You can check the balance of a gift voucher within your user account section.

The voucher can be used by someone other than you and you can assign your rights to use that voucher.
We assume no liability for the loss, theft or illegibility of gift or promotional vouchers/coupons.

Conditions for the redemption of gift vouchers:
You may purchase gift vouchers for use on the Site by yourself or as a gift. These gift vouchers will be sent to you or your chosen recipient via email.
Gift vouchers cannot be used to buy further gift vouchers. Gift vouchers may only be purchased through EFT.

The credit of a gift voucher does not accrue interest nor does it have a cash value.
Gift vouchers are not refundable for cash once purchased.
If the credit of a gift voucher is insufficient for the Order you wish to make, you may make up the difference through either card or EFT payment.

Returns policy
We hope that all our clients are highly satisfied with our products. LiebesKind will refund any purchase in the unlikely event that the item is damaged/or deemed of poor quality by the customer. Should this occur, an email must be sent to info@liebeskind.co.za immediately and you will need to return/send the products back to liebesKind within 7 working days. All items need to be returned unused and in their original packaging. After liebesKind has received the original parcel with the items it will be inspected. If the items are deemed damaged or of poor quality, by liebesKind, the items will be replaced or alternatively refunded.
LiebesKind unfortunately does not offer returns/refunds in the case that you feel you made the incorrect product choice or would have preferred something else.

If the product is faulty and returned. LiebesKind will carry the postage/courier cost for it to be replaced, if returned within 7 days.

If you want to return  a product that doesn’t fit due to the wrong size choice for your child’s size (not age), you are welcome to exchange the product for a bigger size if it is available, but the customer is responsible for the postage/courier cost for it to be exchanged. Products must be in their original condition.

Intellectual Property
All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (collectively, the “Content”) is the property of liebesKind,  its affiliates, partners or licensors. Nothing on the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any other purpose, without the written consent of liebesKind.

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted. liebesKind will claim civil damages from such person if liebesKind suffers any damage or loss. 

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party. You allow liebesKind to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

LiebesKind nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content. Furthermore, liebesKind provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing info@liebeskind.co.za. 

The Site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications. It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice. We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.

Applicable Laws
This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs. You and liebesKind are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions. Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

LiebesKind has to take all reasonable steps to protect your personal information and is entitled to gather, store and use the above information for the following purposes:
To inform you (if you have agreed to this) of facts regarding your access and use of the site
To inform you (if you have agreed to this) of competitions and promotions offered by liebesKind or its partners

LiebesKind may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process. 
You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.
Changes to terms and conditions.

LiebesKind may, at its own discretion, change these terms and conditions or any part thereof. 
It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you’re satisfied with the changes. If you’re dissatisfied with any changes, you should not use the site in any way.

Terms and discontinuation
These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by liebeskind from time to time (as described above), for as long as the website continues to exist and be operated. liebesKind is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.

No person, business or website may be linked to any page on this site without prior written permission from liebesKind. Such permission can be obtained by sending an email to info@liebeskind.co.za.

Links to non-liebesKind sites given on this website are provided “as is” and liebesKind does not necessarily agree with the content of such sites, which liebesKind is unable to edit or underwrite. 

If you have any questions regarding these Terms and Conditions, please contact us via email at info@liebeskind.co.za.